Privacy Policy
Legals
Terms Of Use
This is where we tell you all about the legal terms of use that apply to the
use of the Sproutly website (http://www.sproutlyhq.com
), its related features and most importantly, our mobile app. - (trust me,
you’d need to take some time to go through them, so make sure you are not in
a hurry!
It’s important that you read them, because this is where we spell out our
responsibilities as website and mobile app owners, and yours as a website
and mobile app user. By attempting to register with us and using the website
you are accepting these terms and conditions and are legally bound by them.
If you don’t wish to be bound by the terms and conditions, then you
shouldn’t use our website- sorry, but well, it is what it is.
We may make changes to these term in s and conditions at any time. If we do,
we will post these changes here and they will be effective immediately.
Please check regularly so that you are aware of any changes, as once they
appear here, if you use the website, it means that you accept them.
Please note that if you are under eighteen years old you may only use
our website to register with us with the prior authorisation of a parent
or guardian. You agree that the details you provide us with while using
the website or registering with us (such as your email address, your
home address and your phone number) will be processed and used in
accordance with our privacy policy. We may for example use the details
you provide us with to communicate with you.
You warrant that all the information you provide us with for the purpose
of registering with us, When you register with us you must choose a
password. You are responsible for all actions taken under your password
and you must only use the Sproutly website under your own password. It
is your responsibility to keep your password safe and to ensure that it
is not disclosed to anyone. If you think someone else might know it, you
must change it. You must not permit anyone else to use your password.
Your child will be able to choose their own password. This must also be
kept safe and not disclosed to anyone other than you, as parents or
guardian.
For security purposes you and your child may also enable fingerprint and
facial recognition (Biometric Data) on the Sproutly app, provided it is
supported by your device. We advise that you do not let anyone else add
their Biometric Data to your device. Your Biometric Data is not
processed or stored by us once enabled, the data remains encrypted on
your device.
We take your privacy very seriously. We will not pass on your personal,
debit card or bank account details to anyone other than our banking
partners. For full details of who they are, please see the section on
our partners. And for more details of how we protect your privacy please
read our privacy policy.
Obtaining a Sproutly Pre-paid Visa Debit Card and opening a Sproutly
account for your child is true, complete and current, and that the debit
card, or the bank account you use for the purpose of registering with us
and for future Sproutly transactions is your own, and that there are
sufficient funds available to cover your payments.
Your payments to us go into your Sproutly Parent Balance (PB Account)
which is your account number, holding your account balance for either
savings or to fund plans on the Sproutly app.
We will charge you a monthly fee for each child’s use of the Sproutly
online service (which includes your child’s account and their Sproutly
Pre-paid Visa Card). The monthly membership fee will be added on when we
give you the total amount you need to pay, and will be deducted
automatically every month from the outstanding balance on your Sproutly
parent account. To be very clear, please note that Sproutly is a
SUBSCRIPTION SERVICE and the Sproutly membership fees are
recurring/continuous transactions. Your monthly membership fees will be
debited on the monthly anniversary of the date you activated your
Sproutly parent account. Please note that should you enter into a free
trial subscription period, you will be billed the Sproutly membership
fee in accordance with this section at the expiry of the free trial
period.
If you register with us to open an account for your child and then
change your mind, please let us know by calling us on or emailing on
[email protected]
and we will cancel your application. If your child’s Sproutly Pre-paid
Visa Card has already been sent out, we’ll arrange to cancel the card
and refund the balance of your account.
We run a Recommend a Friend scheme under which a Sproutly parent may
recommend a friend to Sproutly. Under this scheme and as a thank you for
helping grow the Sproutly family, the Sproutly parent and/or the
referred friend may receive a referral bonus. The terms of this scheme
are publically displayed on our website, and may be varied by Sproutly
at any time and for any reason.
For the avoidance of doubt, we can only reward a referral for a
genuinely new referral (that is, someone who has never registered with
us before) who opens an account with us. Please note that it may take up
to two weeks for the reward to appear in the Sproutly parent’s balance
and the referred friends’ (if applicable) Sproutly account.
Sproutly does not hold onto your bank details. If you choose to give
these details to us in order to pay or top up, they will be passed on to
our banking partners and held securely as with any other banking
transaction.
All of the content of our website, including the Sproutly logo, is owned
by us and is protected by Nigerian and international copyright laws.
Please don’t copy, download or use any of our material for either
private or commercial use.
For security and regulatory purposes, we impose limits on our Payment
Request feature, including limits on the amount to be sent, subject to
applicable law.
You must not upload, message, transmit or otherwise make available or
initiate any content that:
If you post questions for our customer service or messages on our blogs
or forums you own the copyright to this text. However, by posting text,
you grant us unlimited free license to republish that text on our site
and to redistribute, make available or sell that text in print or
electronic form anywhere in the world as part of an edited compilation
or otherwise.
We can't promise that your access to our site, or its content, will be
delivered uninterrupted or error-free, or that the site will be free
from viruses or other harmful properties. It is your responsibility to
put in place satisfactory safeguards and procedures to make sure that
any material you obtain through our site is free from contaminations or
other harmful properties.
We have taken every measure we can to prevent internet fraud and to
ensure that any data collected from you is kept safe and secure.
However, in the extremely unlikely event of a breach in our secure
computer servers, we cannot be held liable. Under no circumstances will
we be held liable for any direct, indirect, incidental or other kind of
loss or injury resulting from your use or downloading of any content on
our site.
It is a crime to use a false name or a debit card or bank account that
is known to be invalid. If you are caught entering false or fictitious
information you will be prosecuted. Sproutly tracks the fingerprints of
every person who registers with us, to enable us and all legitimate
crime prevention authorities to trace individuals engaged in criminal
activities on our website.
Sproutly has the right to end our agreement with you and to suspend or
terminate your access to the website if any of the following occurs:
If you would like to know more about these terms and conditions, or you
need to contact us for any reason, our Member Services Team is normally
available 24/7 Contact us by sending a mail to
[email protected]